sophos autoupdate failed with error code 1603 Susan Virginia

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sophos autoupdate failed with error code 1603 Susan, Virginia

Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos Informational: Setup.exe creates the file 'Sophos ES setup.log' in the %TEMP% directory of each installed computer, where information and errors are logged. Two computers specifically have issues with Sophos:Firstly, the "HiWI-PC", which refuses to update Sophos. In addition to that the MCS server being accessed will also be listed, e.g.:'https://mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com/sophos/management/ep', for the above example, can the Sophos certificate be obtained from this URL.

Return value 0.,12/8/2009,6:13:27 PM,Information,Action start 18:13:27: PreserveServiceArgs.,12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: PreserveServiceArgs. Return value 1.,12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RegisterMIMEInfo.,12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RegisterMIMEInfo. Return to the console and run 'Protect computers' again. 2. Return value 1.,12/8/2009,6:13:28 PM,Information,Action start 18:13:28: ProcessComponents.,12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: ProcessComponents.

Return value 1.,12/8/2009,6:13:28 PM,Information,Action start 18:13:28: SetCopyConfigFiles.,12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: SetCopyConfigFiles. You may also use the command line tool sxstrace.exe.I actually have no idea, where to find that "application event log", probably a mistranslation anyway on my part.ALsvc.exe and ALUpdate.exe are also Return value 1.,12/8/2009,6:13:38 PM,Information,Action ended 18:13:38: INSTALL. An Action looks like: MSI (s) (18:B8) [14:49:54:875]: Doing action: SetUserGroupsProperty Action ended 14:49:54: RollbackUserGroups.

Details: Unexpected product state 1 for product with code {A1DC5EF8-DD20-45E8-ABBD-F529A24D477B}, In this case, there has been a failure with an MSI run by SophosInstall.exe. Check NTFS permissions Create the following folders: C:\Documents and settings\All Users\Application Data\Sophos C:\Program Files\Sophos C:\Program Files\Sophos\Sophos Anti-Virus Ensure that the above folders have the following permissions: Administrators - Full Control Creator Return value 1.,12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RegisterUser.,12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RegisterUser. What am I supposed to do?I tried the quickfix script called "FixIssues" from the official Sophos website, but it doesn't really work.

Sophos itself is unaffected by HDGuard though, as I believe.Secondly, the computer in room 21, which has the same problem, maybe a little bit worse: No auto update and it's impossible That is, the HiWi-ComputerI tried to deinstall Sophos AutoUpdate via "Programs and Features", but it somehow requires me to have the file "Sophos AutoUpdate.msi". Is this the correct data?:52289 Sophos Anti-Virus Major CustomActions Log_140725_021700.txt View Hide PF 0 30 Jul 2014 2:55 PM And the other one (HIWI) would be this...:52291 Sophos Anti-Virus Install Log_140724_014445.txt Return value 1.,12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RegisterClassInfo.,12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RegisterClassInfo.

Return value 1.,12/8/2009,6:13:28 PM,Information,Action start 18:13:28: AccountHandlerRollbackCreateAccounts.,12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: AccountHandlerRollbackCreateAccounts. I will call support, as you've advised.Thank you for all your help,Sergey:440 SA 0 19 Feb 2010 4:47 AM hi,this maybe useful for anyone picking up the thread, after seeing a Just try to install AutoUpdate without the setup.exe just using the MSI file. Return value 1.,12/8/2009,6:13:28 PM,Information,Action start 18:13:28: CopyConfigFiles.,12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: CopyConfigFiles.

Return value 1.,12/8/2009,6:13:27 PM,Information,Action start 18:13:27: setUserProfileNT.,12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: setUserProfileNT. Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos Return to the console and run 'Protect computers' again. 3. Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos

What To Do In the first instance see article 120448. For example, the primary DNS suffix of the computer has been updated to include a trailing . (dot). 143 Cause SophosInstall.exe is unable to accessdci.sophosupd.com as part of a Internet connectivity Alternatively for licensed products open a support ticket. What To Do Force an update of Sophos from the shield icon and check that Sophos is installed on the computer.

Return value 1.,12/8/2009,6:13:28 PM,Information,Action start 18:13:28: UnpublishComponents.,12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: UnpublishComponents. Read the warning about editing the registry. Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos Update your Microsoft installer to the latest version (if it is not already the latest one).You might also want to check if the Microsoft installer service has been disabled or msi

This can be located by typing %temp% into the address barin Windows Explorer. I don't want to break the Windows registry with my naivety.I still didn't have a chance to have a look at the other computer, but I'll do so shortly.:52403 2014-8-5_11-13-27_#WZFSPOOL1-181#_000-Output.txt View E.g.C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\Which may also hint at the problem.Regards,Jak:52315 PF 0 31 Jul 2014 4:33 PM Regarding the computer in room 21, I will have another look at it and keep you up What To Do SophosInstall.exe requires administrative rights over the computer to install. 116 Cause Another securityproduct is present on the computerand the 'remove' option was not used.

On Windows Vista Choose Start, type msiexec /regserver in the Search field and press Enter. Stop every instance of the msiexec.exe process by clicking 'End Process'. Other servers in the same OU are installing the anti-virus with no issues, so group policy can be ruled out.I did get more content in the Sophos ES setup.log - no The return code for an installation can be found at the end of the 'Sophos Endpoint Bootstrap_[Timestamp].txt' log, typically in the user's temp location, i.e. %temp%.

The AutoUpdate impersonation account is failing to be created. How do I properly deinstall a programm manually? All rights reserved. Please see Warning 25010 or Error 25010 ...

Return value 1.,12/8/2009,6:13:27 PM,Information,Action start 18:13:27: setAllUsersProfile2K.,12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: setAllUsersProfile2K. Alternatively for licensed products open a support ticket. Contact your support personnel for assistance.Thus JoeDoe's suggestion #1 resolved that issue.Now that AutoUpdate has installed, did the other products (SAV itself and RMS) download and install? Return value 1.,12/8/2009,6:13:28 PM,Information,Action start 18:13:28: MoveFiles.,12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: MoveFiles.

Getting more help If you have worked through all the above steps, and not solved the issue, you may need additional help from Sophos Technical Support. We'd love to hear about it! What To Do Work through the following troubleshooting steps in the order given here: 1. Return value 1.,12/8/2009,6:13:27 PM,Information,Action start 18:13:27: CostFinalize.,12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: CostFinalize.

The GUID '{A1DC5EF8-DD20-45E8-ABBD-F529A24D477B}'in the above case is for the product 'Sophos Management Communications System' (MCS). Basically, that computer is completely unprotected, which is unacceptable.I did some research on the error in room 21 and I have read something about problems with rights. One of the following will be displayed: Return Value 1 – The Action completed successfully Return Value 2 – The user terminated the action Return Value 3 – The Action failed The product name should be displayed in the title of the error window displayed.

Return value 1.,12/8/2009,6:13:28 PM,Information,Action start 18:13:28: ModifyConfigFiles.,12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: ModifyConfigFiles. Note: Click on the 'Advanced system settings' link first on Windows 7+. A trailing . (dot) in the FQDN name. Sophos Community Search User Help Site Search User communities Email Appliance Endpoint Security and Control Free Tools Mobile Device Protection PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos

You can first check the AutoUpdate logs by right-clicking the Sophos shield in the system tray, then Configure updating…, then the Logging tab, then View log file button. If the download itself is Tip: Searching the log file for the text: ERROR should help you identify the failure. You will notice that an MSI log is split into two categories; 'Properties', which are displayed at the end of the article and 'Actions'. To do this, go to the computer which generated the error message, open the Windows temporary directory(C:\WINNT\Temp\ or C:\Windows\Temp), and view the log file 'Sophos ES Setup.log'.

HKLM\SOFTWARE HKLM\SOFTWARE\Classes HKLM\SOFTWARE\Classes\interface HKLM\SOFTWARE\Classes\typelib If any of these keys do not have this permission set, then apply new permissions to the registry entry. AutoUpdate Policy application is just the last stage I see running prior to the failure. Return value 1.,12/8/2009,6:13:28 PM,Information,Action start 18:13:28: AccountHandlerCreateAccounts.,12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: AccountHandlerCreateAccounts.